Frequently Asked QuestionsHow many callers can be tied in at once? This depends on your location and the subscription purchased. Please check for a specific answer by reviewing the pricing options on our main page (click the KHCONF logo above to go to the main page, and enter your country). If you are already a subscriber to KHCONF services, use the Customer Login above to review your current subscription. In almost all cases, additional listeners can be added for an additional charge.
Is there a limit on the use of the service? Each call is limited to 2 hours and 10 minutes. This is long enough to stay connected for the entire midweek or weekend meeting. The pricing assumes each congregation will use the service twice a week. It is not intended to be used for longer programs such as assemblies, or for other events. An exception is when the local Branch office arranges for special events to be broadcast to all meeting locations. In those situations, the time limit is raised to meet the need.
How do we pay for the service? Invoices are e-mailed once service is setup. E-mail invoices are used to keep the cost of the service as low as possible. Subscribers may pay electronically or via check. Specific information about payment options in your country are provided along with the pricing options.
How can I find out if you have local numbers in my area? Choose your country on our Home page (go there by clicking on the KHCONF logo in the menubar). Depending on which country you are in, you may either be asked for the phone number at your meeting location, or you will be presented a list of available cities in your country.
Some members of our congregation have to make a long distance call to reach the meeting location, does that make a difference? Yes, it does. There are several ways to handle this. In many instances we are able to provision two local numbers and tie both together, so that everyone can call a number that is local to them. Please email us at firstname.lastname@example.org with as much information as you can and we will look at the situation and make a recommendation.
The website says you have no local numbers in my area. When will that change? If you are unable to find a solution for your area please let us know at email@example.com. While we have no direct control over the coverage areas, we are constantly looking for and negotiating with suppliers who provide the underlying services. Being aware of your needs may help us identify areas where we can commit to buy from our suppliers if they expand. Keep in mind, though, that in many countries there are areas that are very expensive to serve. In these areas, the lowest cost option may still be very expensive. In rural portions of the US, we can only provide our traditional service via a toll free number, charged at a 2 cents per minute per caller rate.
Can we just get an unlimited long distance package and use the local number service even though there is no local number in our area? Generally speaking, this is a bad idea. Many telephone companies consider this to be "fraud" or a "violation of the acceptable usage agreement." The reason is because each one of those calls cost the phone company 1 to 2 cents per minute. That adds up, usually to more than you will pay them. If you check the fine print on the unlimited long distance agreement, you will find it usually specifically prohibits conference calls. We have heard of situations where the long distance provider back-billed individuals hundreds of dollars for violating the agreement.
How long does it take to setup new services? This depends on your location. In most cases we are able to fill orders within a day or two. In some areas, though, it can take four to six weeks. If you need to know how long it will take in your area please email us.
What equipment do we need to buy? Most congregations already have the equipment that is needed. You simply need a device that connects your sound system or media computer to a phone line. If you are not familiar with these devices, email us for a contact at a company that sells them.
I would like to talk to someone about your service. What number can I call? In order to keep costs as low as possible, we have not hired a call center team to answer phones. Tens of thousands of people use our services every week around the world, and we simply do not have the manpower to respond to inquiries via telephone. Please email us at firstname.lastname@example.org and we will respond in a timely fashion -- usually within just a few hours. If this is unacceptable to you, we encourage you to consider using another service.